Mobile Technology and Performance of Small and Medium Enterprises (SMEs) in Federal Capital Territory, Abuja            

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Authors

  ¹ Emmanuel Zakariah Ande,

² Dr. Eucharia Chibuzo Ume,

³Dr. Abdullahi Shehu Araga,

⁴Dr. Kadiri Kayode I

 ¹ ² ³ ^{& 4}Department of Business Administration, Faculty of Management Sciences, National Open University of Nigeria, Abuja, Nigeria

                                           ¹[email protected] 08036042487, 

²08175075204, ³08033575992  ⁴07037927883

    ABSTRACT

Mobile technology adoption among SMEs remains uneven due to high costs, poor networks, limited digital skills, and security concerns, which hinder effective utilization and performance improvement. This study therefore examines the impact of mobile technology on the performance of Small and Medium Enterprises (SMEs) in the Federal Capital Territory (FCT), Abuja. Specifically, it evaluates the roles of mobile data services, mobile payment platforms, and mobile-based marketing systems in enhancing SME performance. A quantitative, cross-sectional survey design was adopted, with primary data collected from SME operators through structured questionnaires distributed both physically and via digital platforms. Out of 470 questionnaires administered, 226 valid responses were analyzed. The instrument demonstrated high reliability (Cronbach’s alpha = 0.913). Data analysis involved descriptive statistics and Pearson correlation using SPSS version 27. Findings revealed significant positive relationships between mobile technology dimensions and SME performance (p < 0.05), underscoring the importance of mobile technology in improving competitiveness. The study recommends enhanced investment in mobile infrastructure, improved digital literacy, and supportive government policies to foster sustainable SME growth.

Keywords: Digitalization, Mobile Marketing, Mobile Payments, SMEs Performance, Telecommunications