Abstract
Research Purpose: In the rapidly evolving banking sector, this study explores the relationship between employee soft skills and the competitiveness of commercial banks in Rivers State. Understanding this relationship is crucial for banks aiming to enhance their strategic planning and adapt to new technologies.
Methodology: The study utilised an exploratory survey research design, focusing on 17 commercial banks in Rivers State. Data was analysed using mean, standard deviation, and Pearson Product Moment Correlation Coefficient to assess the reliability and relationships between variables.
Findings: The analysis revealed significant relationships: critical thinking correlates with new technology adoption, communication skills enhance workforce experience, and social intelligence improves strategic planning in commercial banks.
Conclusion: Employee soft skills, including critical thinking, communication, and social intelligence, are essential for improving the competitiveness of commercial banks. These skills enable quick adaptation to technological advancements and effective strategic planning.
Recommendations: Banks should regularly organise soft skills training, particularly in critical thinking, to enhance competitiveness. Emphasising these skills will facilitate swift adaptation to new technologies and strengthen strategic planning capabilities.
Keywords: Employee soft skills, Commercial banks, Competitiveness, Critical thinking, Strategic planning.
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